Wednesday, March 29, 2006

Obscene speed

The speed of the Streamyx broadband connection is obscene. As though it seems, Telekom had short changed us consumers of this product. Dato' Seri Lim lamented that the offering by Telekom is not up to standard. Further more, not up to expectations of knowledgeable consumers. If you are observant, the Streamyx that most of us use has a clause stated in the T&C that reads "at best speeds". If Telekom already know about the short comings of using the aging copper wire to carry information at high speeds, why don't they do something about it? For goodness sake replace the copper wires for something more high-tech, something which can sustain and live through more future developments in the information technology sector. The government talked about S.Korea as being the nation with the highest broadband users, Australia offering 100mb connection speed for AUD60 a month and Malaysia having dreams of achieving the Vision 2020. Forget about the rotting transportation system. Vision 2020 is about transforming the country into a developed country. In order to do so, we first need to pursue knowledge. Imagine having to pay for a 1mb Streamyx while getting on an average of 550kbps in not going to help the situation. Frustration is definately inevitable, the question: At what speed will we get frustrated? Most probably faster than the broadband speed. One scenario that I could think of (hypothetical):
An American wants to do business with a Malaysian which if successful would involve RM10 million.
A:Good morning, how are you doing?
M:Good morning. I'm fine, thank you. How about you?
A:I'm fine...lets get on with the meeting. Shall we?
Computer: Can't establish connection with the other party. Please try again later.
A:...*waiting*...
M:Sorry, D/C.
A:*wonders* D/C? Are you digging a chick while discusing business with me?
M:No! No! I meant disconnected. We have to hurry before I get disconnected again.
*********************************D/C*********************************************
A:What?! Alright, lets get on with our meeting.
Computer:Can't establish connection with the other party. Please try again later.
A:Damn it! *Closes chat session*
M:I'm back. So sorry. The connection is not stable.
M:Hello??? Are you still there?
M:*Thinks of the posibility to sue the ISP for lost of income*

A very lame attempt at portraying a possible scenario. As lame as this example and the attempt is, so too is the attempt of TMNet in providing us with broadband speed connection. "Broadband". I was D/C about 5 times in less than half an hour!!! Deceptive advertising from the ISP. The term BROADBAND should not even be used. It deceived many. I'm sure many are complaining about the speed and stability. Let's not only hope for better service. Let's pressure TM to provide us with better infrastructure and services. This issue has been bugging me for a while. I have sent them an e-mail regarding their substandard service and the reply was not any better than the problem itself.